T101 - SnapNType

What should I do when I type on the keyboard and nothing happens?

The first thing is to check whether the SnapNType driver is properly installed and enabled. If the driver is enabled, we suggest you to unplug the SnapNType keyboard from your Visor; "disable" the driver; "enable" the driver again; and then plug the SnapNType keyboard back to your Visor again, making sure that the keyboard connector is perfectly attached to your handheld computer.

If you are still getting no response or incorrect response from the SnapNType then it may indicate a conflict between the SnapNType driver and some of your installed software driver and/or hardware. The SnapNType driver is not compatible with any software or hacks that will use the only serial port on the Visor. It is also not compatible with overclocking software such as Afterburner. To ensuer there is no software conflict, please disable all hacks and software that will either overclock the Visor or uses the serial port, then try the SnapNType again.

Some software will bind themself to the Palm OS at the ROM level and cannot be completely removed even by a soft reset. If you are still having problem with the SnapNType after the above steps, we would recommend you do a Hard reset and try again. Please make sure you properly backup all data and software applications before you perform the Hard reset.

Is the SnapNType driver compatible with Macintosh?

Yes, the SnapNType driver is fully compatible with Macintosh. Simply download the driver from our web site and perform a HotSync to install snapntype.prc to your Visor and you are ready to go! You only need your Macintosh computer to HotSync the application, subsequent operation of the SnapNType will not require the computer.

While the SnapNType is connected, can I beam information to other PDAs?

No. You have to disable the SnapNType driver before performing the beam action. However, you will be able to receive beam information while the SnapNType driver is enabled.

Why can't I synchronize my data back to my PC?

The SnapNType driver is fully compatible with your Hotsync application. Please make sure your cradle connection is OK by disabling the SnapNType driver and perform the HotSync action again.

Do I need to disable the SnapNType driver before performing Hotsync?

If you are using a USB cradle, you can leave the SnapNType driver enabled when performing Hotsync. However, if you use a serial cradle, due to some conflict in using the serial port, you need to disable the SnapNType driver before perforning a HotSync.

Why does the synchronization screen appear each time I press the I/O key?

It is probably that you forgot to enable the SnapNType driver.

Is the SnapNType compatible with the VisorPhone?

Yes, the SnapNType is compatible with the VisorPhone and you can use these two devices together to write e-mail or SMS and then send them wirelessly. However, you need to make sure that you first enable the SnapNType driver BEFORE you plug in the VisorPhone. After you have enabled the SnapNType driver, you can plug / unplug the VisorPhone or the SnapNType in any order. If you disable the SnapNType driver while the VisorPhone is still attached, you have to remove the VisorPhone before you can enable the SnapNType driver again.

Do I have to disable the SnapNType driver every time I remove the device?

No, you can leave the SnapNType driver enabled all the time. The only time you may want to disable the SnapNType driver is when you need to use the serial port for another application, such as beaming.

Is the SnapNType compatible with over-clocking software?

There are 3 kinds of programs that can increase the running speed of PalmOS
devices. The first type will remove the wait states from RAM and ROM. The second type will over-clock the CPU. And a third type will do both. For any program that over-clock the CPU (like FastCPU or Afterburn), operation of the SnapNType will be affected because over-clocking will affect serial communication, and any device or program that use the serial port will be affected. In general, we recommend you turn off any over-clocking program before using the SnapNType.

Sometimes when I type on the SnapNType, the "Find" function will be activated automatically.

Since the SnapNType mounts on top of your Visor, there will be slight pressure applied on the touch screen of the Visor. For some Visors with extremely sensitive screen, such pressure will be interpreted by the PalmOS as though the "Find" button was being pressed. Our new driver (version 1.01 onward) has an option to disable the "find" function so that it will not affect operation of the SnapNType. Use the key sequence: Menu->Options->Preference to enable or disable the Find function. Please note that when selected, the Find function will not function as long as the SnapNType driver is enabled. The Find function will be available again when you disable the SnapNType driver.

I pressed the ":-)" button but the Faceboard will not show up.

You probably forgot to install the FaceBoard.prc program onto your Visor. With the new driver (Version 1.01 onward) the FaceBoard.prc was integrated into Snapntype.prc.

I have installed FaceBoard.prc and the program works properly. Why can't I see the program listed in the application category?

The FaceBoard.prc is a hidden program so you will not be able to see it listed. You can use a program such as Z'Catalog to show details of FaceBoard. For driver Version 1.01 onward, the faceboard.prc is integrated into snapntype.prc.